Privacy Policy

This website is operated by Goldswan Bathrooms Ltd, trading as Goldswan Bathrooms.

Goldswan Bathrooms is committed to protecting your privacy and handling your personal data responsibly and in line with UK data protection laws.

We may collect and process the following personal information when you use our website:

• Name
• Phone number
• Email address
• Postcode (if provided)
• The service you are interested in (if selected)
• Any information you submit through our enquiry forms

We only collect information that is necessary to respond to enquiries and provide our bathroom design, supply and installation services.

Your data is collected when you:

• Submit an enquiry form on our website, either the contact page or the consultation popup
• Contact us by phone, email or WhatsApp
• Leave your details with us at the showroom

We do not collect unnecessary personal data.

We use your personal data to:

• Respond to enquiries and consultation requests
• Contact you about our bathroom design, supply and installation services
• Arrange consultations, surveys and showroom visits
• Provide our services and customer support

Your data is used only for legitimate business purposes related to Goldswan Bathrooms.

Our lawful bases for this under UK GDPR are:

• Taking steps at your request before entering into a contract, when you send an enquiry or ask for a consultation
• Legitimate interests, for keeping the website secure and filtering spam out of the enquiry forms
• Consent, for the optional analytics cookies described in Section 10

Your personal data may be accessed by:

• The Goldswan Bathrooms team, who handle your enquiry and any work that follows
• WAT Websites, who built and maintain this website and act as a data processor on our behalf

WAT Websites may access enquiry submissions for technical support, website maintenance, and performance monitoring purposes only.

We do not sell, rent, or trade your personal data to third parties.

We will only share your data where necessary, with the service providers that keep the website running, such as hosting, database, email delivery, spam filtering and analytics services.

Some of these providers process data outside the UK, for example in the United States. Where that happens we rely on safeguards recognised under UK law, such as the UK International Data Transfer Agreement or an adequacy decision.

We may also share data where legally required to do so. All third parties are required to handle your data securely and in compliance with UK GDPR.

We keep the details you send through the website for up to 2 years from the date of your enquiry, so we can deal with it and any follow-up work. Submissions our filters flag as spam are kept only for review, then deleted.

Records needed for legal or accounting purposes, such as invoices and guarantee records for completed projects, are kept for as long as the law requires.

You may request deletion of your data at any time (see Section 9).

We take appropriate security measures to protect your personal information, including:

• Secure hosting and systems
• Limited access to personal data
• Ongoing website maintenance and monitoring

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Receive a copy of the data you gave us in a portable format
• Withdraw consent at any time, for example via the "Cookie settings" link in the footer
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.

We use Google Analytics to see how the site is used, for example which pages people visit and whether they call or message us from the site. Its cookies are only set if you accept them in the banner. Choosing "No thanks" stores nothing and deletes any already there.

• _ga and _ga_ followed by a site code, set by Google Analytics, tell one visitor from another and link the pages viewed in a single visit. They expire after 2 years.
• Your cookie choice is remembered in your browser for 6 months, then we ask again.

Our hosting provider also collects anonymous, cookie-free performance statistics that cannot identify you.

If you close the consultation popup, the date is saved in your browser's local storage for one hour so it does not reappear. It contains no personal information.

You can change your choice at any time using the "Cookie settings" link in the footer, or block cookies in your browser settings.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.